Return of goods:

If you are not satisfied with your purchase, you can return the purchased items in their original condition within 30 days of delivery (please include your tracking number). Upon receipt of the goods, the purchase price will be refunded. All returns must be registered through our customer service.

I received a faulty item:

If you have received a faulty item, please contact our support team immediately and provide the following information:

  • Your order number
  • Which item is damaged
  • A description
  • Photographic evidence

If your package was damaged during delivery, please take a photo and send it directly to our customer service team. All claims regarding damaged packages must be made within 7 days of the delivery date. We cannot offer a refund, credit note, or replacement without proof from a member of our support team.

I received the wrong item:

If you accidentally received the wrong item, please contact our support team immediately and provide us with the following information:

  • Your order number
  • The name of the item you did not receive
  • The name of the item you received
  • A photo of the received item

Exchange:

Unfortunately, you cannot exchange items directly with us. If you would like to exchange them, we recommend returning the item and reordering the desired item.

For defective products:

If the product is faulty, damaged during transit, or otherwise defective, there are no return shipping costs. We will send you a new, faultless item.

If I want to return the item(s):

If you purchased the wrong product, the product doesn't fit, or you no longer want it, the customer will bear the actual return shipping costs and is responsible for providing proof of return. Download the delivery note here .

Please do not hesitate to contact our customer service at any time: info@montrose-boutique.com Mon. - Fri. 10:00-17:00

Cancellation policy

Please note that orders cannot be canceled, as they are automatically processed and prepared for shipping around the clock. If you decide you don't want to keep the goods, you can of course return them after receiving them.